Frequently Asked Questions
This page provides answers to the most common questions people have about Telex® Intercom Headsets. It is updated frequently, so check back often for answers to new questions.
- Do I need to include documentation when sending products in for service or repair?
- Yes, you must include the Repair Information Form when sending products in for service or repair. Click here to download the Repair Information Form. The form must be filled out as completely as possible.
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- Does Telex® stock products?
- No, Telex® products are built-to-order. Products are built and shipped on a first-come first-serve basis.
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- How can I report an error or make suggestion about this website?
- You can report errors and make suggestions about this website to the Telex® Intercom Webmaster, at the E-mail address below. All valid concerns will be considered, and you will be notified if a solution is implemented.
Intercom.Webmaster@us.telex.com
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- How long is the Telex® warranty?
- Please contact your nearest Telex® representative regarding warranty terms on specific products.
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- What are the pin-outs for line cables and headsets?
- Telex® Intercom Headsets:
4-Pin:
Pin 1: Microphone Common
Pin 2: Microphone "Hot"
Pin 3: Headphone Common
Pin 4: Headphone "Hot"
5-Pin:
Pin 1: Microphone Common
Pin 2: Microphone "Hot"
Pin 3: Headphone Common
Pin 4: Left Headphone "Hot"
Pin 5: Right Headphone "Hot"
RTS® Two-Wire Intercom:
Pin 1: Common
Pin 2: Channel 1 Audio + 30VDC
Pin 3: Channel 2 Audio
Telex® Audiocom®:
Pin 1: Common
Pin 2: Audio Low + 24VDC
Pin 3: Audio High + 24VDC
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- What are the right headsets for RTS® & Telex® Audiocom®?
- For RTS® you need a Male x-pin XLR for the user stations.
For Telex® Audiocom® you need a Female x-pin XLR for the user stations.
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- What do the headset model designators such as "A5" and "R" indicate?
- Generally, most intercom headsets such as the PH-88/44, HR-1/2, and PH-100/200 come with "Audiocom-style" four-pin female connectors by default. Adding an "R" to the end of the model, as in the PH-88R designates an "RTS" connector, which is male. Adding a "5" to the model number indicates that the connector is a five-pin connector. Some headsets such as the PH-88E can be shipped with a coiled cord instead of a straight cord, designated by the "E" in the model number. "PT" in the model number designates that the headset is "pig-tailed", bare wire and without connectors. "A" in the model number designates that the connector is "Audiocom-style" female, for clarification (if necessary: such as A5 vs. R5 with the A5 being female and R5 being male). Some headsets can be ordered with Sony-style .350 mini connectors and are designated with an "S".
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- What is the difference between headset connectors?
- A4F: 4 pin Female XLR (Most Commonly Used on Telex® Audiocom®)
A4M: 4 pin Male XLR (Most Commonly Used on RTS®)
A5F: 5 pin Female XLR
A5M: 5 pin Male XLR
Example of How to Order:
PH-44 Dual Sided Light-Weight Headset terminated with a 4 pin female XLR:
PH-44
PH-44 Dual Sided Light-Weight Headset terminated with a 4 pin male XLR:
PH-44R
PH-44 Dual Sided Light-Weight Headset terminated with a 5 pin female XLR:
PH-44A5
PH-44 Dual Sided Light-Weight Headset terminated with a 5 pin male XLR:
PH-44R5
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- What is the Telex® & RTS® Intercom RSS feed?
- Our RSS feed provides a way for users to be notified of the latest Telex® & RTS® Intercom documentation automatically. Every time a new document is published to the website, feed subscribers are the first to know about it. Participation is completely anonymous, and you can subscribe with two clicks.
Open the Telex® & RTS® Intercom RSS feed.
Note: RSS feeds require a feed reader, which is included in modern browsers such as Internet Explorer 7 and Firefox.
Learn more about viewing RSS feeds in Internet Explorer 7 | Learn more about viewing RSS feeds in Firefox
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- What services does Telex® technical support provide?
- Telex® technical support provides the following services:
• Troubleshooting issues with products
• Answering simple system design questions
• Answering product compatibility/features questions
• Looking up part numbers to be ordered from the Lincoln factory
Telex® technical support does not provide the following services:
• Updates on PO's
• Price Quotes
• Product Availability
• Issuing RMA's for Repairs
• System Design
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- Where can I find information about Telex Legacy™ football coach headsets?
- 12000 Portland Avenue South
Burnsville, MN 55337
Toll Free: 877-863-4169
Fax: 952-884-0043
E-mail: telexlegacysales"at"us.telex.com
Web: www.telexlegacy.com
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- Where should I send Telex® or RTS® products that are in need of service or repair?
- For Telex® intercom headsets:
Bosch Communications Systems
1720 E 14th St
Glencoe, MN 55336
attn: Service & Repair
E-mail: Repair.Glencoe@us.telex.com
Toll Free: 1-800-218-2410
Direct Main: 320-864-3177
Fax: 1-320-864-3225
For RTS®, Telex® RadioCom™, or Telex® Audiocom® products:
Bosch Communications Systems
8601 E Cornhusker Hwy
Lincon, NE 68507
attn: Service & Repair
E-mail: Repair.Lincoln@us.telex.com
Toll Free: 1-800-553-5992
Direct Main: 402-467-3279
Fax: 1-402-467-3279
*Remember to include the Repair Information Form when send products in for repair.
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- Why choose Telex® Intercom Headsets?
- Innovative design, product durability and performance reliability has kept Telex® a leader in headset manufacturing for more than fifty years. Outstanding comfort, critical audio specs and classic good looks put Telex® headsets and headphones in virtually every communication field: broadcast and recording studios, classrooms, aircraft cockpits, sporting events, theater, and computer & industrial communications. Our research and development team is second-to-none and you can be assured of quality and durability when purchasing Telex® products.
Telex® offers a wide variety of headset styles to choose from including lightweight and full-cushion headsets in either single- or dual-sided versions. We also have hearing protection headsets that offer noise reduction of up to 24 dB and an earset selection that can accommodate all applications. Most of our headsets feature our new flexible boom arms, comfortable cushions and can be terminated in either 4 or 5 pin male/female connectors or purchased without termination for you to customize.
As we combine forces with other industry leaders, our reach expands. In September 2006, Bosch Security Systems Worldwide, a division of The Bosch Group, bought Telex Communications, Inc. and formed Bosch Communications Systems. The acquisition brings the well-known Bosch quality standards to Telex® through streamlined and modernized processes, as well as a renewed commitment to research and development.
Telex® is proud to be a part of Bosch Security Systems, a division of The Bosch Group that sold products valued at one billion euros in 2005. Bosch Security Systems employs more than 7800 associates, in more than 40 locations in Europe, the Americas and Asia Pacific.
Whatever your requirements may be, Telex® & RTS® have the intercom system that is right for you. Telex® & RTS® intercoms are the systems choice among communications professionals everywhere. Why not make it yours!
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- Why do some documents on this website fail to load, or load erroneously?
- The documentation on this website (user manuals, brochures, etc) is in Adobe® PDF format. In order to load these documents, you must have the latest version of Adobe® Reader® installed on your computer, currently version 8. Click here to download the latest (free) version of Adobe® Reader®. If you cannot install software on your computer, contact your IT department and ask for the latest version of Adobe® Reader®. If you require Telex® Intercom Headsets documentation in an alternative format, send a request to the Telex® & RTS® Intercom Webmaster.
Intercom.Webmaster@us.telex.com
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